Dragaš Dental Design, part of the Adria Dental group, has recently implemented a new communication solution with WAVE PTX of Motorola Solutions, in collaboration with Aikom International and partner Radio Moto. This project included a live demo that demonstrated the value of the solution, leading to its definitive adoption.
Communication challenges in an expanding clinic
Dragaš Dental Design recently moved to larger premises, making communication with staff and the location of individuals and assets more complex, especially since there are multiple treatment rooms and the staff is very mobile. Receptionists also often need to broadcast messages to all staff. Previously, the clinic used business mobile and desktop phones for internal clinic communications. However, valuable time was wasted repeating messages and searching for team members, especially if mobile phones were turned off, on silent, or had run out of battery; moreover, since dental staff also wear gloves, using mobiles was neither practical nor hygienic. Therefore, to improve clinic efficiency while maintaining patient privacy, Dragaš Dental Design was looking for a system that could offer discreet, instant, hands-free group communications with advanced features.
The WAVE PTX Solution: instant and discreet communications
In search of a more efficient solution for its internal communications, Dragaš Dental Design turned to Radio Moto, a long-standing partner of Motorola Solutions. Aikom International worked closely with Radio Moto to implement an active demo at the clinic, providing devices, licenses, and technical support. This field trial allowed Dragaš Dental to appreciate the value of WAVE PTX technology, leading them to decide to adopt it definitively.
Thanks to technical support and the supply of devices and licenses by Aikom International, Radio Moto was able to successfully implement an integrated Push-to-Talk (PTT) communication system using the clinic’s broadband network.
The solution includes:
- 5-year WAVE PTX PTT subscription
- WAVE PTX TLK 110 two-way radios
- WAVE PTX Dispatch management software
- Accessories, including multiple desktop chargers and earpieces with integrated microphones
Results
The adoption of the WAVE PTX system has brought numerous tangible benefits to Dragaš Dental Clinic. First and foremost, operational efficiency has significantly improved. Instant and group communications have optimized workflows, significantly reducing patient waiting times and enhancing staff collaboration. With this technology, an estimated time savings of 10-15% in standard procedures allows dentists to spend more time caring for patients and managing their schedules more smoothly.
Another crucial advantage is discreet communications. The use of PTT earpieces has enabled quiet and confidential communications, a fundamental aspect of maintaining patient privacy and ensuring a calm environment within the clinic. This feature has helped to improve the patient experience while ensuring that sensitive information is handled with the utmost discretion.
Finally, the reliability and robustness of the TLK 110 radios have proven to be key elements in the success of the system. These devices, characterized by exceptional battery life, have ensured continuous, uninterrupted communications throughout the workday. Their durability has allowed staff to use them intensively without worrying about malfunctions or service interruptions.
A successful project
Nikola Mataga, Partner at Radio Moto, shares the experience:
“Radio Moto is extremely pleased with the collaboration and support from Aikom International during the implementation of the WAVE PTX communication solution at Dragaš Dental Clinic. Their technical expertise, timely provision of devices and licenses, and unwavering support were instrumental in the successful deployment of this innovative system. This partnership has not only enhanced the operational efficiency of the clinic but also demonstrated the impact of cutting-edge technology in improving patient care. We look forward to continuing our collaboration with Aikom International to deliver top-tier communication solutions in the healthcare sector.”
Thanks to the collaboration between Aikom International, Radio Moto, and Motorola Solutions, Dragaš Dental Design was able to implement an innovative solution that has transformed their daily operations, improving internal communication and the quality of patient care. This project represents an example of how technology can make a difference in the healthcare sector.